Customer advisor

The Customer Advisor will be the first point of contact for customers, answering inquiries, making product recommendations, and providing information about services or products. They will handle inbound calls, resolve customer issues, and identify sales opportunities.

Requirements

• High proficiency in written and verbal English communication
• Time Management: Balancing multiple tasks efficiently is essential
• Active Listening: Understanding customer queries and questions
• Strong sales acumen
• Problem Solving: Quick thinking and resourcefulness are vital
• Communication Skills: Clear and concise communication
• Adaptability: The ability to adjust to different customer personalities and situations is valuable
• Customer-Centric Approach: Putting the customer first is a core competency
• Moderate to Advanced computer skills and system navigation

Benefits

• Competitive remuneration package
• Shift Allowance
• Weekend Hero Bonus
• Excellent monthly performance bonus of up to 20% of basic salary
• Free door to door transport for evening shifts after 7pm
• A progressive career path to help you develop in your Call center career
• Comprehensive product training in a fun collaborative environment
• Excellent accredited training programs to assist you in career development on a variety of subjects/concepts
• Employee Share Scheme Trust after 24 months tenure with Capita
• Eligibility to participate in our scholarship program after 24 months tenure with Capita