Technical Support Agent - Brazil
Canals AIRio Grande do Sul, Brazil • Santa Catarina, Brazil • Paraná, Brazil • Rio de Janeiro, Brazil • São Paulo, Brazil
Posted January 28, 2026
Full Time
About the Company
Canals is a profitable startup transforming the industrial supply chain with AI, offering a remote-first, flexible work environment across North and South America.
Job Description
Canals is hiring a Technical Support Agent to provide fast and effective support to distributors scaling on their platform. The role involves troubleshooting technical issues, guiding users through tools, and collaborating with Product, Engineering, and Customer Success teams.
Requirements
- Typically 1–3 years of experience in technical support for a SaaS product.
- Excellent written and verbal communication skills — you explain technical issues clearly and concisely.
- Ability to translate complex topics for non-technical users.
- Highly organized, proactive, and comfortable in a fast-moving startup environment.
- A genuine sense of urgency — you take pride in speed and quality.