IT Support Lead
CAISNew York, New York, United States
Posted December 12, 2025
120000 - 155000 USD year
Full Time
About the Company
CAIS is consistently recognized as a Best Place to Work, and our culture is at the heart of our success.
Job Description
CAIS is seeking an IT Support Lead to oversee all IT support related activity, including support provided by outside MSP. The role will act as an escalation point for 1st and 2nd level IT support concerns and will be responsible for maintaining a high level of customer satisfaction.
Requirements
- Excellent interpersonal and team management skills
- An attitude of proactive engagement with opportunities or areas for improvement
- Strong troubleshooting mindset and the ability to properly engage and escalate issues
- Experience in creating processes and documentation, and effectively garnering adoption
- Assisting with IT equipment sourcing and budgeting
- Ability to effectively measure service satisfaction levels, and work to improve them
Benefits
- Generously subsidized healthcare with 100% employer paid dental and vision insurance
- Employer matched retirement plan
- Wellness programs
- Flexible PTO and generous parental leave
