Customer Support Representative
CAI SoftwareBengaluru, Karnataka, India
Posted November 18, 2025
Full Time
About the Company
CAI Software, LLC specializes in delivering mission‑critical, production‑oriented software solutions to manufacturers and food & beverage producers, processors, and distributors worldwide. Their portfolio includes ERP, MES, WMS, EDI/e‑commerce, and process automation platforms that streamline operations from the shop floor to the supply chain. By integrating industry‑specific modules for sectors such as aerospace, defense, seafood, lumber, and precious metals, CAI tailors solutions that meet stringent regulatory and operational demands. The company’s global footprint and focus on end‑to‑end manufacturing excellence position it as a trusted partner for enterprises seeking to enhance productivity, traceability, and compliance. CAI’s culture of innovation, combined with a deep understanding of complex manufacturing environments, differentiates it as a leader in delivering scalable, mission‑critical software.
Job Description
We are hiring for a Customer Support Representative who will work with customers and other team members in handling incoming technical issues from CAI customers around the world. Providing personal, timely and exceptional support is key to maintaining and enhancing a positive relationship with our CAI clients.
Requirements
- Provide support to customers via email, chat and telephone interactions
- Troubleshoot platform issues through systematic investigation, data review, and knowledge of product capabilities
- Collaborate with global teams and/or R&D teams when necessary