Customer Support Analyst
CAI SoftwareBengaluru, Karnataka, India
Posted December 8, 2025
Full Time
About the Company
CAI Software, LLC specializes in delivering mission‑critical, production‑oriented software solutions to manufacturers and food & beverage producers, processors, and distributors worldwide. Their portfolio includes ERP, MES, WMS, EDI/e‑commerce, and process automation platforms that streamline operations from the shop floor to the supply chain. By integrating industry‑specific modules for sectors such as aerospace, defense, seafood, lumber, and precious metals, CAI tailors solutions that meet stringent regulatory and operational demands. The company’s global footprint and focus on end‑to‑end manufacturing excellence position it as a trusted partner for enterprises seeking to enhance productivity, traceability, and compliance. CAI’s culture of innovation, combined with a deep understanding of complex manufacturing environments, differentiates it as a leader in delivering scalable, mission‑critical software.
Job Description
Customer Support Analyst role at Graphic Communications, providing exceptional, timely service to valued customers, troubleshooting complex requests, and ensuring customer satisfaction, retention, and long-term success.
Requirements
- Answer incoming telephone calls and open cases in Salesforce
- Troubleshoot customer-reported issues, identify root causes, and provide timely solutions
- Provide customer support via email, Teams, and telephone
- Escalate or re-route cases to appropriate Tier 2 or Tier 3 teams
- Allocate resources, systems, and solutions to ensure efficient issue resolution
Benefits
- Competitive salary
- Excellent benefits package
- Opportunities for career growth and development