Hotel Concierge, Caesars Tower (Caesars New Orleans)
Caesars EntertainmentNew Orleans, Louisiana, United States
Posted October 15, 2025
Full Time
About the Company
Caesars Entertainment, Inc. is the largest casino-entertainment company in the U.S., offering a diverse range of gaming, hospitality, and entertainment services under brands like Caesars®, Harrah's®, Horseshoe®, and Eldorado®. With a focus on impeccable service, operational excellence, and technology leadership, Caesars builds value for guests through its industry-leading Caesars Rewards loyalty program and mobile/online gaming experiences. The company is committed to innovation, sustainability, and employee well-being as part of its PEOPLE PLANET PLAY framework.
Job Description
Caesars New Orleans is seeking a dedicated Hotel Concierge to provide exceptional guest experiences. This role involves offering personalized recommendations, fulfilling special requests, coordinating various services like reservations and transportation, and ensuring a high standard of cleanliness and guest service. The concierge will be a team leader and play a crucial part in enhancing the overall guest experience.
Requirements
- High School Diploma or equivalent.
- Concierge training preferred.
- Minimum of two years as a Concierge or closely related position.
- Previous experience in a supervisory capacity preferred.
- Literate and fluent in English.
- Excellent guest service skills and problem solving abilities.
- Ability to handle difficult or stressful situations with tact and diplomacy.
- Demonstrated leadership skills.
- Adherence to all regulatory, company and department policies.
Benefits
- FREE Downtown Team Member Parking
- Discounted Monthly Bus Passes
- Free Team Member Assistance Program
- Team Member Discounted Hotel Room Rates
- Fun and Free Team Member Events
- Discount Program within Caesars Partner Network
- Tuition & Student Loan Debt Repayment Assistance
- First Time Homebuyer Program
- Child Care Assistance Program
- 401k Matching