Principal Engineer

The Principal Engineer serves as both a hands-on technical expert and a strategic team leader, driving critical initiatives, mentoring engineers, and shaping the future of technical platforms and practices.

Requirements

• Motivates and inspires the team to deliver customer support of Maintenance and Managed Services contracts in a fast-paced and demanding environment
• Documents general reports on each team member’s performance and targets as well as ensuring they exceed the targets
• Collaborates and consults with engineers, customers, vendors, and contractors to resolve customer issues
• Follows up with customer contacts to ensure satisfactory resolution
• Reports findings, track progress, and document customer communication within incident management system
• Manages team workload that meets defined Service Level Objectives
• Acts as an escalation point to resolve client issues and manages escalations as necessary
• Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion

Benefits

• 401(k) Plan
• Medical Coverage
• RX Home Delivery
• HSA with Employer Contribution
• In-vitro Fertility
• Dental
• Vision
• FSA Plans
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability
• Long Term Disability
• Paid Parental Leave
• Employee Assistance Plan
• Voluntary Life Insurance
• Voluntary Accidental Death
• Legal/ID Theft Plans
• TeleHealth
• Wellness
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off