End User Support Engineer

End User Support Engineer provides exceptional technical support and service to end-users within the organization, specializing in end-user computing technologies.

Requirements

• 2+ years of professional experience in technical support or help desk environments
• 3+ years administering or supporting enterprise collaboration tools
• Hands-on experience with Jira administration
• Experience with Microsoft Windows operating systems, desktop applications, and troubleshooting hardware/software issues
• Familiarity with cloud-based tools such as Azure Intune for endpoint management
• Basic understanding of security practices, including endpoint protection, encryption, and multi-factor authentication (MFA)
• Knowledge of Microsoft Entra for identity management and access governance
• Experience with ticketing systems (e.g., Jira, ServiceNow) for issue tracking and resolution

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance