Customer Success Manager

As a Customer Success Manager, you'll ensure clients maximize the power of BrandBastion's AI-powered platform to protect their brand, engage with audiences, and scale their social strategy efficiently. You'll act as a strategic partner to help clients unlock measurable business impact from their social presence.

Requirements

• Serve as a trusted advisor to global brands
• Drive renewals, upsells, and expansions
• Collaborate with AI specialists
• Analyze performance data and translate insights
• Implement strategies to prevent churn and ensure long-term client retention
• Act as the voice of the customer within the company
• Identify and develop customer advocates

Benefits

• Competitive Market Rate Compensation
• 4+ weeks paid time off
• Opportunities for global team meets
• Flexible, Fully Remote Role