Customer Care Specialist

We are seeking a Customer Care Flexible Specialist with strong German language skills and proficiency in other European languages to serve as the frontline support within our European Customer Service team, assisting customers across regional markets.

Requirements

• Providing prompt, courteous and accurate response to all incoming requests from customers.
• Liaising and cooperating with supply chain teams, to ensure customer orders are properly prepared and delivered on time.
• Handling customer complaints, including resolution and root cause detection.
• Customer onboarding: welcoming new customers to CHEP’s main processes and business practices.
• Digital offer onboarding and support.
• Contribution to innovation: submitting and implementing ideas for improving customer experience; playing an active role in the implementation of digitalization and adoption of new technologies and product development.
• Customer experience back-up: being ready, willing and able to provide effective back-up and support to other members of CHEP’s CS European teams, as well as to the Central planning and execution team.