Customer Success Retention Manger

Customer Success Retention Manager will lead the retention initiatives and work cross-functionally across Operations, Marketing, Product, and CS Support and Onboarding.

Requirements

• 3+ years of leadership experience in customer success, sales, retention or similar roles.
• Strong analytical skills with the ability to translate data into clear, actionable improvements.
• Experience building retention programs, playbooks, or churn-prevention frameworks.
• Proven success in improving renewal rates or stabilizing at-risk customer segments.
• Excellent communication skills with the ability to influence cross-functional teams.
• Fluency in English (both written and spoken).