Your career as a Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new B2B clients’ journey, empowering them to thrive from the very first day of their subscription.
Requirements
- Experience in Onboarding, Customer Success, Sales or similar roles.
- You are customer-oriented and have excellent listening, persuasion, and speaking skills.
- You are meticulous and organized, enabling you to respond quickly and effectively to our customer's needs and find appropriate solutions.
- Experience reaching out proactively via phone, email, or whatsApp to drive activation milestones.
- Executing a proactive call and contact strategy to maximize reach and engagement with newly signed providers.
- Positive and proactive attitude, commitment, and ownership of work. Team player.
- Deliver expert-level guidance on application functionality, helping users get the most out of the platform.
- Knowledge of solutions such as Salesforce/ Google Suite is an asset.
Benefits
- Remote work.
- Comprehensive health, dental, and vision coverage.
- Company paid STD, and $25,000 Basic Life.
- Voluntary LTD.
- 401k - 50% match up to 6% of contributions paid annually/ 3-year vesting period.
- PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over).
- Parental Leave - 12 weeks of paid leave.
- EAP (Employee Assistance Program).
- Voluntary Pet Insurance through Fetch.
- Booksy benefit $50 per month to use on services in our app.
- Discounts via Perkspot.
