Team Captain (For Pooling)

Boldr is seeking a Team Captain responsible for managing the day-to-day operations of their team. The role focuses on employee development, performance management, and ensuring consistent client service. This position involves collaboration with the People Manager and Client Experience Manager to drive growth and maintain operational excellence within Boldr's core values.

Requirements

• Identify growth and development opportunities for team members
• Monitor and assess team members’ performance
• Ensure that team members meet company and client-specific KPI targets
• Ensure that team members' and equipment needs are met
• Logistics: Recommend/suggest alternatives to the product or tool
• Internal Coordination: Work with the People Development Manager to make recommendations for their team member’s career path
• External Communications: Be familiar with the client’s key contacts, unique requirements, and operating processes
• Understand and investigate complex client requests or complaints
• Identify opportunities for continuous improvement

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development