Team Captain
BoldrPasay, Philippines
Posted October 22, 2025
Full Time
About the Company
Boldr believes talent is equally distributed, but opportunity is not. It is changing that paradigm, building global teams through ethical talent outsourcing. As the first and largest global B Corp Certified BPO and the first B Corp Certified BPO in the Philippines, Boldr is committed to social and environmental responsibility. Established in 2017, Boldr serves 100+ client partners via 1,500 team members in 5 countries with 7 city locations in 10+ languages. Expand your team with Boldr: a purpose-driven, people-focused BPO company built to help teams, clients + communities grow & connect.
Job Description
Boldr is seeking a passionate and driven Team Captain to lead their team and foster growth within the Client Experience team. This role involves Day-to-Day Management, Client Experience Manager coordination, Performance Management, Logistics, Internal Communications, and External Communications. The successful candidate will be responsible for identifying opportunities for continuous improvement and ensuring client satisfaction.
Requirements
- Identify growth and development opportunities for team members
- Monitor and assess team members’ performance
- Ensure team members are properly trained and meeting client needs
- Logistics - ensure team members’ and equipment needs
- Recommend/suggest relevant alternatives
- Lead advisors and analysts
- Understand client requirements and operating processes
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development