Team Captain
BoldrMérida, Yucatán, Mexico
Posted October 17, 2025
Full Time
About the Company
Boldr believes talent is equally distributed, but opportunity is not. It is changing that paradigm, building global teams through ethical talent outsourcing. As the first and largest global B Corp Certified BPO and the first B Corp Certified BPO in the Philippines, Boldr is committed to social and environmental responsibility. Established in 2017, Boldr serves 100+ client partners via 1,500 team members in 5 countries with 7 city locations in 10+ languages. Expand your team with Boldr: a purpose-driven, people-focused BPO company built to help teams, clients + communities grow & connect.
Job Description
Boldr is seeking a Team Captain to manage their team, act as a point of escalation for issues, and collaborate with the Client Experience Manager and People Manager to support team growth. The ideal candidate will be passionate about helping Boldr achieve its goals while embodying Boldr's core values of Authenticity, Curiosity, Dynamism, and Empathy.
Requirements
- Identify growth and development opportunities for team members.
- Monitor team members' performance and provide feedback.
- Ensure team members meet KPI targets.
- Logistics to maintain service levels and recommend improvements.
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development