Client Experience Manager
BoldrMérida, Yucatán, Mexico
Posted October 1, 2025
Full Time
About the Company
Boldr believes talent is equally distributed, but opportunity is not. It is changing that paradigm, building global teams through ethical talent outsourcing. As the first and largest global B Corp Certified BPO and the first B Corp Certified BPO in the Philippines, Boldr is committed to social and environmental responsibility. Established in 2017, Boldr serves 100+ client partners via 1,500 team members in 5 countries with 7 city locations in 10+ languages. Expand your team with Boldr: a purpose-driven, people-focused BPO company built to help teams, clients + communities grow & connect.
Job Description
Boldr is seeking a Client Experience Manager to nurture relationships with clients, develop team leadership capabilities, and drive operational excellence. This role focuses on client communication, performance reporting, training, and process improvement. The role requires a self-starter with analytical and interpersonal skills, and a proactive mindset.
Requirements
- Develop and maintain client relationships.
- Execute daily and weekly operational reviews.
- Supervise and develop Team Captains.
- Facilitate client business reviews.
- Develop and maintain Client scheduling and feedback.
- Manage reporting (MBR, QBR, implementations).
Benefits
- Competitive salary
- Opportunities for professional development
- Impactful work with a global B-Corp