Senior Research Strategist

We are looking for a Senior Research Strategist to join our team and lead high-impact research initiatives that shape customer-facing, AI-focused experiences across large-scale, end-to-end journeys.

Requirements

• Conduct a wide range of research methodologies including qualitative, quantitative, foundational, generative, and evaluative approaches.
• Design, plan, and facilitate interviews, field research, international studies, and surveys.
• Recommend the most effective research methods and areas of focus aligned with business goals and customer needs.
• Lead executive-level stakeholder conversations and set clear expectations with influence and diplomacy.
• Develop and drive foundational research strategies, identifying key customer moments of truth.
• Translate complex findings into compelling narratives that create enthusiasm, alignment, and action among stakeholders.
• Present solutions and insights clearly and succinctly, even when navigating ambiguous design spaces.
• Review and validate research outcomes with internal partners, peers, and customers to maintain transparency and shared understanding.
• Communicate holistic, customer-centric solutions across multiple levels of detail.
• Apply design thinking principles and customer experience frameworks to shape connected, scalable experiences.
• Contribute to AI Envisioning workshops that help organizations reimagine processes and possibilities through AI.

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development