We are looking for a Senior Research Strategist to join our team and lead high-impact research initiatives that shape customer-facing, AI-focused experiences across large-scale, end-to-end journeys.
Requirements
- Conduct a wide range of research methodologies including qualitative, quantitative, foundational, generative, and evaluative approaches.
- Design, plan, and facilitate interviews, field research, international studies, and surveys.
- Recommend the most effective research methods and areas of focus aligned with business goals and customer needs.
- Lead executive-level stakeholder conversations and set clear expectations with influence and diplomacy.
- Develop and drive foundational research strategies, identifying key customer moments of truth.
- Translate complex findings into compelling narratives that create enthusiasm, alignment, and action among stakeholders.
- Present solutions and insights clearly and succinctly, even when navigating ambiguous design spaces.
- Review and validate research outcomes with internal partners, peers, and customers to maintain transparency and shared understanding.
- Communicate holistic, customer-centric solutions across multiple levels of detail.
- Apply design thinking principles and customer experience frameworks to shape connected, scalable experiences.
- Contribute to AI Envisioning workshops that help organizations reimagine processes and possibilities through AI.
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development