Account Manager

The Account Manager will create and define sales opportunities through key stakeholder engagement and needs identification, and will also be responsible for implementing solutions and driving customer success.

Requirements

• Prospect & Qualify: Conducts research to gain a deep understanding of the evolving industry landscape and customer strategies, to identify and qualify opportunities in current accounts
• Define Needs & Conduct Demos: Identifies key account stakeholders and understands the influence each stakeholder has on purchasing decisions
• Shape Solutions and Communicates Value: Leverages diagnosis of customer business needs and matches with Blue Yonder services
• Propose, Negotiate, & Agree: Leads the response to Requests for Proposals (RFPs) including presenting insights and recommendations to senior leaders
• Coordinates with Account Executive and Customer Success Manager to implement agreed solutions
• Setup & Onboard: Proactively leads account transition process from Account Executive
• Implement Solutions: Oversees the implementation of initiatives and programs
• Lead Account Management & Drive Customer Success: Leads the account team to define, communicate, and agree on ambitious objectives for each account
• Cross Sell & Up Sell: Complete needs discovery and validation of new opportunities in existing accounts
• Foster partnerships with senior decision makers within accounts to sustain business revenue
• Renew Subscriptions: Build strategic, long-term business partnerships leading to sustained renewal business
• Maximize & Reinforce Value: Develops and communicates an effective business case that reinforces the value of customer relationships

Benefits

• Opportunity to drive account expansion, profitable growth, market share, and customer retention
• Ability to work with senior decision makers within accounts to sustain business revenue
• Chance to develop and communicate an effective business case that reinforces the value of customer relationships