Associate - Service Delivery

The Associate - Service Delivery will respond to calls, tickets, and emails, troubleshoot reported issues, and collaborate with other IT departments to resolve issues quickly and efficiently.

Requirements

• Bachelor's degree in Electronics / Computer Science / Information Technology or related field
• 2-3 years of relevant experience
• Work Experience in MS 365 / Azure cloud environment, Office 365 applications
• Experience in Windows operating systems (XP through Windows 11) required
• Familiarity with networking technologies such as LAN/WAN, VLAN, MPLS, VOIP Etc.
• Analytical skills to identify and resolve matters of significance
• Problem solving skills to troubleshoot various problems within varied environments
• Superior time management skills
• Superior interpersonal skills to interface with internal and external users, customers and vendors
• Ability to multi-task and work under pressure and adapt to fast paced changing requirements and requests

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance