Associate Consultant - IT (Desktop Engineer)
Black BoxBengaluru, Karnataka, India
Posted September 5, 2025
Full Time
About the Company
Black Box is a global leader in digital infrastructure solutions, offering comprehensive services including network integration, managed services, and a wide range of technology products to Fortune 100 enterprises. With a focus on end-to-end solutions in areas such as cybersecurity, data center buildouts, and modern workplace solutions, Black Box leverages a global team and strategic partnerships to deliver cutting-edge AV, IoT, KVM, networking, and infrastructure solutions across various industries.
Job Description
Configure, test, and deploy hardware and software, troubleshoot and repair PC issues, and provide support via phone and Service Now ticketing system.
Requirements
- Configure, test, and deploy hardware and software to users both locally and remotely.
- Diagnose and resolves problems related to the operation of PCs on the network.
- Troubleshoot and repair break/fix issues.
- Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts.
- Train users in basic problem resolution and understanding of how to make efficient use of their PCs.
- Respond to user requests and service issues in a timely and professional manner.
- Provide support via phone using remote support software.
- Create, monitor, update, and close tickets using Service Now ticketing system.
- Adhere to Black Box corporate, technology and security policies at all times while performing daily functions.
- Remain current on technical and operational details concerning PC products and support.