Customer Service Representative
Biffa Waste ServicesEngland, United Kingdom
Posted October 22, 2025
24000 - 24000 GBP year
Full Time
About the Company
Founded in London in 1912, Biffa is a leading UK nationwide integrated waste management business providing collection, treatment, recycling and technologically-driven energy generation services. Through the expertise of our people and investment in technology we promote and deliver sustainable waste management solutions. We provide an essential service to satisfy the business needs of our commercial, industrial and public sector customers throughout the UK, and help them to meet their legal obligations and corporate responsibility commitments. We employ 10,000 people and collect waste from thousands of businesses and millions of households across the UK each day. Our surplus food redistribution partnership with Company Shop Group, and our environmental work with BiffaAward and Waste Aid, also have wider benefits for the UK and beyond. Since 2002 we’ve reduced our carbon emissions by 70 per cent and aim to be net zero by 2050.
Job Description
Biffa is seeking a Customer Service Representative to join their waste and recycling industry team in Aylesbury, England. The role involves resolving customer queries, delivering excellent customer service, and potentially contributing to waste reduction efforts. This is a full-time, permanent position based in the office.
Requirements
- Excellent communications skills
- Attention to detail
- Positive attitude
- Ability to remain calm under pressure
- Knowledge of Microsoft Office (helpful but not essential)
Benefits
- 24 days holiday a year
- Bank Holiday days
- Pension
- Medical and dental scheme
- Cycle to work scheme
- Retail, leisure and travel discounts
- Free parking on site
- Training and development