Service Desk Team Lead
Bell IntegrationPortsmouth, England, United Kingdom
Posted January 15, 2026
Full Time
About the Company
Bell Integration, founded in 1996, is a leading technology consultancy and managed services provider with over 1000 employees globally. Specializing in cloud services, datacenter optimization, and IT asset disposal, Bell offers comprehensive solutions to enhance business productivity, cost efficiency, and resilience. The company's extensive accreditations and certifications underscore its commitment to quality, security, and environmental sustainability, making it a trusted partner for global Fin-techs, telcos, and government organizations.
Job Description
As a Team Lead, you will be responsible for the day-to-day activities, performance, customer satisfaction, line management and continual service improvement of the Service Desk Analysts. You will provide flexible support on a 7am - 7pm (Monday - Friday) Service Desk.
Requirements
- 5+ years in a service desk or IT support environment
- Previous experience in a leadership or supervisory role
- Proficiency in service management tools (e.g., ServiceNow or other equivalent ITSM platforms)
- Experience adhering and working towards agreed SLAs and KPIs
- Able to demonstrate experience delivering exceptional customer service
- Experience following processes with a level of experience documenting processes and operational procedures
- Working knowledge and understanding of Microsoft 365
- Basic understanding of Active Directory, password resets and account management
- Foundational knowledge of Microsoft Azure
- Awareness of Citrix environments
- Awareness of network fundamentals
- General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems
- Understanding of ITIL fundamentals