Service Desk Analyst
Bell IntegrationNew York, New York, United States
Posted January 26, 2026
Full Time
About the Company
Bell Integration is an IT Services company specialising in Infrastructure technology and services including IT lifecycle management, Managed Services, and Consulting & Project Services.
Job Description
We are seeking a Service Desk Analyst to join our existing team in keeping end users operational and ensuring critical systems are online and available. The successful candidate will be responsible for providing 1st line support, utilising industry standard toolsets and ITIL aligned framework, and contributing to continuous improvement activities.
Requirements
- Appropriate IT background and experience
- Appropriate customer facing/user support experience – Tier 1
- Extensive knowledge of Microsoft 365
- Proficient with operating systems, including but not limited to: Windows 10, Windows Server 2012 – 2019
- Basic working knowledge of server infrastructure and networking
- Technical troubleshooting in cloud and On-Prem environments
- Experience working with ticketing systems such as ServiceNow
- Knowledge and understanding of working to defined SLAs
- Understanding of IT workflows/ITIL practices
- Desirable: Experience of documenting processes and operational procedures
- General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems
- Full driving license
- ITIL experience/Certification