Tier 2 Service Desk Engineer
Believe ResourcingCape Town, Western Cape, South Africa
Posted October 22, 2025
Full Time
About the Company
International Cybersecurity & IT Support provider offering world-class exposure, advanced technical development, and strong career growth opportunities.
Job Description
Tier 2 Service Desk Engineer to handle escalations, resolve complex incidents, support infrastructure upgrades, and contribute to stable, secure, high-performing client environments.
Requirements
- 3-4+ years solid IT support (MSP experience preferred)
- Strong knowledge of Windows/macOS, M365, Azure, SharePoint, Google Workspace
- Server & Virtualisation: Windows Server, AD, DNS, GPO, VMware, Hyper-V
- Networking: Firewalls, switches, routing, VPN, VLAN, VoIP
- Security & RMM: FortiGate, Cisco ASA, N-able, ESET, Bitdefender, Duo, WebTitan, Mimecast
- Backups: Veeam, VMware, SAN/NAS
- Scripting (PowerShell) beneficial
- Relevant certifications (A+, N+, MCSE, CCNA, VCP) advantageous
Benefits
- Loyalty-based medical & retirement benefits
- Training, development & career growth
- Socials & Friday lunches
- UK travel opportunities for strong performers
- Profit share for top achievers