Call Operators - Tier 1 Service Desk Engineer
Believe ResourcingCape Town, Western Cape, South Africa
Posted October 22, 2025
Full Time
About the Company
Believe Resourcing is a full-service recruitment and talent acquisition firm that combines cutting-edge technology with a personal approach to deliver executive search, headhunting, and rapid shortlisting solutions. The company specializes in sourcing technical, hospitality, and virtual workforce talent, and offers end-to-end recruitment process outsourcing (RPO) to accelerate hiring cycles. By integrating data-driven insights with hands-on consulting, Believe Resourcing helps organizations secure high-impact talent that fuels growth. Its unique blend of tech-enabled sourcing, rapid shortlisting, and bespoke client partnership sets it apart in the competitive recruitment market.
Job Description
The Tier 1 Service Desk Engineer (Call Operator) provides first-line technical support via telephone, ensuring quick, accurate resolutions. This role is ideal for someone who thrives in a fast-paced MSP environment and loves solving IT problems.
Requirements
- 3–4 years MSP IT support experience
- Strong knowledge of Windows & macOS, M365, Azure, SharePoint, Google Workspace
- Basic understanding of networking, firewalls, VPN, VLAN, VoIP, AD, DNS, GPO
- Experience with RMM & security tools (FortiGate, ESET, Bitdefender, Duo, WebTitan, etc.)
- IT degree or certifications (A+, N+, MCSE, CCNA, VCP) beneficial
Benefits
- Loyalty-based medical aid
- Retirement benefits
- Training, career development & mentoring
- Social events & Friday lunches
- UK trips for top performers
- Profit share opportunities