Tier 1 Service Desk Engineer – Night Shift
Believe ResourcingCape Town, Western Cape, South Africa
Posted December 1, 2025
Full Time
About the Company
International Cybersecurity & IT Support provider offering world-class exposure, advanced technical development, and strong career growth within a highly innovative environment integrating DevOps, automation, and cybersecurity.
Job Description
Tier 1 Service Desk Engineer – Night Shift. Provide after-hours technical support and troubleshooting. Monitor systems, alerts, backups, and SOC notifications. Assist with basic support across workstations, networks, cloud, and security.
Requirements
- 3–4 years MSP IT support experience
- Strong knowledge of Windows/macOS, M365, Azure, SharePoint, Google Workspace
- Basic understanding of networking (firewalls, VPN, VLAN, routing, wireless)
- Experience with RMM & security tools (FortiGate, ESET, Bitdefender, Duo, WebTitan, etc.)
- Scripting (PowerShell) beneficial
- IT degree or certifications (A+, N+, MCSE, CCNA) advantageous
Benefits
- Loyalty-based medical aid
- Retirement benefits
- Overtime
- Training, career development & mentorship
- Friday lunches & social events
- UK trips for top performers
- Profit share opportunities