Service Desk Co-Ordinator
Believe ResourcingCape Town, Western Cape, South Africa
Posted November 28, 2025
300000 - 420000 ZAR year
Full Time
About the Company
Believe Resourcing is a full-service recruitment and talent acquisition firm that combines cutting-edge technology with a personal approach to deliver executive search, headhunting, and rapid shortlisting solutions. The company specializes in sourcing technical, hospitality, and virtual workforce talent, and offers end-to-end recruitment process outsourcing (RPO) to accelerate hiring cycles. By integrating data-driven insights with hands-on consulting, Believe Resourcing helps organizations secure high-impact talent that fuels growth. Its unique blend of tech-enabled sourcing, rapid shortlisting, and bespoke client partnership sets it apart in the competitive recruitment market.
Job Description
Our client is seeking a highly organised Service Desk Manager to oversee Service Desk operations, drive high service standards, and ensure exceptional client experience.
Requirements
- 2–3 years experience in an IT Service Desk or support environment
- Strong understanding of Service Desk processes, SLAs and ticketing workflows
- Excellent communication skills (written and verbal)
- Experience managing ticket queues within an ITSM/ticketing system
- Strong organisational and coordination skills
- Familiarity with basic IT systems, software, networking and remote support tools
- Experience handling client communication and managing expectations
- Ability to track, document and report on Service Desk activity
- Strong problem-solving and analytical thinking
Benefits
- Loyalty-based medical aid and retirement annuity
- Overtime
- Socials and Friday lunches
- International travel opportunities for top performers
- Profit share for high achievers