Guest Services Clerk

The Guest Services Clerk acts as support staff to the Special Facilities and Recreation Departments, responsible for front counter operations, customer service, and cash handling.

Requirements

• Responsible to learn, understand and be able to communicate the various programs, services and operations of the District.
• Promptly greet guests in a pleasant and friendly and manner.
• Manage the front counter operation as assigned.
• Accept and process registrations, enrolling people in various programs offered by the Park District, and process receipts and acknowledgments.
• Accept cash, check or bank cards for payment of programs and services, making change accurately, bank out daily and balance daily.
• Comply with and assist in the enforcement of the Cash Handling Procedures.
• Issue starting banks and secure end of the shift batches and banks.
• Issue facility pass memberships and process photo ID’s.
• Accept and process facility reservations.
• Accept and process transfer and cancellation requests.
• Answer phones; accurately dispense information and transferring calls.
• Work within the email system communicating with customers and staff.
• File paperwork and assist in maintaining short and long-term records.
• Type simple tasks and material as assigned.
• Attend District-wide part-time staff orientations, crisis trainings and office staff trainings as directed.
• Work additional hours and days including Saturdays based on needs of Registration Office.
• Observe and follow all Park District safety policies and regulations.

Benefits

• Select ONE of the following single memberships: Villa Olivia Ski & Snow Boarding Season Pass, LIFECENTER, Apple Orchard Golf Course, Barracuda Bay Water Park
• Applicable facility and program discounts