The CARES Responder (Overnight) position provides initial intake and response by phone, video conference, and/or in person for the Barnard community. The position requires a bachelor's degree and minimum 2 years of relevant work experience.
Requirements
- Provide initial intake and response by phone, video conference, and/or in person
- Support the call center, providing non-judgmental, unbiased communication, assistance, and referral for a variety of calls
- Be thoroughly familiar with the operation of the CARES Department, including department policy and protocol
- Make decisions and issue instructions in an unbiased manner and as authorized pursuant to protocol
- Maintain familiarity with resources, events, and activities at the College
- Conduct proactive outreach across the campus community related to CARES initiatives and preparedness
- Coordinate with members of other departments and local partners when appropriate or in emergency situations
- Contribute to ongoing development of protocols relating to call center practices and documentation
- Serve as a leader during your response team shift, including administrative responsibilities
- Collaborate with assigned offices as a liaison to ensure the CARES department produces information and provides resources
- Review and create regular log entries, incident records, and referral reports
- Communicate with students, faculty, and staff, as well as parents, alumnae, and community members as necessary
- Meet regularly with the CARES colleagues and leadership team to discuss trends and overall unit operations
- Support and attend educational programs and activities sponsored by the CARES team
- Collaborate with other offices of the College as needed
- Perform all other related duties as assigned
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
