Assistant Casino Shift Manager

Responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other question a guest may have. Provides outstanding guest service to internal and external guests. Oversees the Players Club Supervisor to ensure service standards are met.

Requirements

• Build guest and team member positive relations
• Participates and conducts departmental meetings
• Ensure consistent high-quality service to all our team members and guests
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests
• Oversee daily slots and table games operations
• Maintain integrity of table games equipment
• Ensure compliance with all policies, operating procedures, training programs, manuals, staffing levels, and guest experience expectations
• Assist the Casino Shift Manager to Interview, select, train, supervise, and counsel other slots and table games employees

Benefits

• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages
• Paid Time Off