Auto Global

We are seeking a Customer Resolution Specialist to join our dynamic team in the automotive industry. This role is crucial in ensuring customer satisfaction by effectively addressing inquiries, tracking service metrics, and documenting customer feedback.

Requirements

• Bachelor's degree in Business, Communications, or a related field
• Proven 3 years minimum experience in customer service
• Strong analytical skills with experience in tracking and reporting service metrics
• Excellent written and verbal communication skills
• Proficiency in CRM software and Microsoft Office Suite
• Ability to work collaboratively in a fast-paced environment and manage multiple priorities