First Level Support Specialist

As a First Level Support Specialist, you will be the first point of contact for customers encountering technical challenges with our hardware and software solutions.

Requirements

• First-level troubleshooting: Provide first-level troubleshooting for hardware and software issues, including basic configuration, connectivity, and usage guidance.
• Identify and escalate complex technical issues to the Solution Engineering team while ensuring smooth follow-up with customers.
• Lead customers through diagnostic procedures and solutions with clarity, patience, and professionalism.
• Collaborate with Auterion’s product and support teams to enhance product documentation and internal knowledge bases.
• Partner with Solution Engineering, Operations, and other internal teams to ensure coordinated communication and efficient handling of customer needs.

Benefits

• Flexible working hours & hybrid workplace
• Stock Options
• Generous holiday allowance
• Pension plan
• Car parking
• Enhanced maternity & paternity leave
• Mental health and wellbeing support
• Learning and development opportunities
• Regular team social
• Snacks & Drinks