Senior Customer Success Manager

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime. We're looking for a Senior Customer Success Manager to join our team and help us achieve our mission.

Requirements

• Fluency in French and/or French Canadian
• Previous experience in Customer Success, Account Management, or Relationship Management
• Proven track record in complex customer environments
• Data-driven approach
• Deep knowledge of retail, LP/AP, or related industries
• Ability to lead high-impact projects
• Experience driving change management
• Emotional intelligence
• Self-starter with strong working relationships

Benefits

• Competitive salary
• Annual bonus
• Employee share scheme
• Flexibility
• Shorter work weeks
• Health Care Plan
• Focus on mental and physical health
• Family-friendly
• Personal growth
• Team love