Customer Success Lead

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. We're a high-growth company looking for a Customer Success Lead to guide our customer success team and deliver value across the customer journey.

Requirements

• Solid understanding of customer success fundamentals
• Excellent leadership skills with experience in hiring, coaching, and mentoring high performing teams
• Strong collaboration, time-management, influencing and prioritization skills
• Experience developing strategic engagement plans for enterprise customers
• Good problem solving skills with a natural affinity with technology and people
• Excellent active listening and communication skills
• Team player who flourishes in a fast paced, highly collaborative environment

Benefits

• Competitive salary range: $115K - $135K
• Employee share scheme
• Flexibility
• Shorter work weeks (at full pay)
• Focus on mental and physical health
• Health Care Plan (Medical, Dental & Vision)
• Family-friendly
• Personal growth
• Team love