Front Office Coordinator

The Front Office Coordinator provides professional, friendly, and compassionate service to all patients and physical therapy staff in all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. They manage clinic scheduling, provide new patient onboarding, and obtain verification of patient medical insurance information. The coordinator also coordinates communication of patient progress to physicians, nurse case managers, adjusters, and attorneys, and assists with management of patient expectations based on clinical findings.

Requirements

• High School Diploma or GED
• Excellent customer service skills
• Proficient with the use of MS Office, Outlook, and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Experience with requesting and managing customer payments preferred
• Ability to read, write, and speak English proficiently
• Ability to fufill office activities including but not limited to remain stationary for extended periods of time, stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding

Benefits

• Medical, dental, and vision insurance
• Bi-annual pay increase opportunity
• HSA, Healthcare FSA, Dependent Care FSA
• Progyny Fertility Benefit
• Critical Illness, Accident, & Hospital Indemnity Insurance
• Company Paid Basic Life / AD&D
• Supplemental Life Insurance (Employee, Spouse, Child)
• Company Paid Short-Term & Long-Term Disability
• Long-Term Disability Buy-Up Option
• Company Paid Maternity & Parental Leave
• Adoption & Surrogacy Expense Reimbursement
• KinderCare Discount
• Legal & Credit Monitoring
• 15 days of PTO (accruing starts immediately upon hire)
• 6 Major Holidays off plus 2 floating holidays yearly
• Bereavement Time Off & Resources
• Commuter: Pre-Tax Transit & Parking
• Retirement 401(k) (for 21+) w/ Per-Pay Company Match
• SoFi Financial Wellness Tools & Loan Resources
• HUSK Fitness Resources & Gym Discounts
• Physical Therapy Benefits
• Home, Auto, and Pet Insurance
• Employee Assistance Program (EAP)
• Employee Discount Program