Front Office Coordinator

The Patient Experience Coordinator is responsible for delivering first-class customer service to patients at Athletico. They will provide professional, friendly, and compassionate service to patients and physical therapy staff, manage clinic scheduling, and assist with new patient onboarding and insurance verification.

Requirements

• High School Diploma or GED
• Excellent customer service skills
• Proficient with the use of MS Office, Outlook, and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Experience with requesting and managing customer payments preferred

Benefits

• Medical, dental, and vision
• Bi-annual pay increase opportunity
• HSA, Healthcare FSA, Dependent Care FSA
• Progyny Fertility Benefit
• Critical Illness, Accident, & Hospital Indemnity Insurance
• Company Paid Basic Life / AD&D
• Supplemental Life Insurance (Employee, Spouse, Child)
• Company Paid Short-Term & Long-Term Disability
• Long-Term Disability Buy-Up Option
• Company Paid Maternity & Parental Leave
• Adoption & Surrogacy Expense Reimbursement
• KinderCare Discount
• Legal & Credit Monitoring
• 15 days of PTO
• 6 Major Holidays off plus 2 floating holidays yearly
• Bereavement Time Off & Resources
• Commuter: Pre-Tax Transit & Parking
• Retirement 401(k) (for 21+) w/ Per-Pay Company Match
• SoFi Financial Wellness Tools & Loan Resources
• HUSK Fitness Resources & Gym Discounts
• Physical Therapy Benefits
• Home, Auto, and Pet Insurance
• Employee Assistance Program (EAP)
• Employee Discount Program