Senior Associate, Revenue Cycle Case & Escalation Management, Medical Coding

Join our dynamic Revenue Cycle Case and Escalation Management (RCCEM) team, where you will play a pivotal role in tackling our most complex and sensitive client issues. As the final escalation point, our team is dedicated to researching and resolving challenges that require a keen eye for detail and a commitment to excellence.

Requirements

• Follows team expectations and methodology to manage complex issues and escalations to resolution using the CRM platform (Salesforce).
• Leverages wide breadth of existing tools and resources efficiently and effectively to troubleshoot issues.
• Suggests workflow and quality improvements to reduce case inflow and improve client sentiment.
• Contributes to team initiatives to improve department processes and tools.
• Develops a plan identifying tasks and reasonable timelines.
• Determines appropriate prioritization for completing work.
• Assigns tasks appropriately across teams.
• Identifies potential obstacles or challenges that could impact the completion of tasks.
• Promotes continuous learning by taking the lead in team discussions, fostering an environment for knowledge sharing and best practices.
• Mentors peers in effective escalation and project management by offering support, validating their work, providing constructive feedback, and shadowing them during calls.

Benefits

• Health and financial benefits
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces