Join our dynamic Revenue Cycle Case and Escalation Management (RCCEM) team, where you will play a pivotal role in tackling our most complex and sensitive client issues. As the final escalation point, our team is dedicated to researching and resolving challenges that require a keen eye for detail and a commitment to excellence.
Requirements
- Follows team expectations and methodology to manage complex issues and escalations to resolution using the CRM platform (Salesforce)
- Maintains consistent communication with internal and external stakeholders including direct customer communication
- Provides feedback to improve service delivery, service offerings, and/or product
- Leverages wide breadth of existing tools and resources efficiently and effectively to troubleshoot issues
- Suggests workflow and quality improvements to reduce case inflow and improve client sentiment
- Develops a plan identifying tasks and reasonable timelines
- Determines appropriate prioritization for completing work
- Assigns tasks appropriately across teams
- Identifies potential obstacles or challenges
- Contributes to continuous learning by actively participating in team operating mechanisms
- Shares content knowledge and best practices to assist your peers
Benefits
- Health and financial benefits
- Commuter support
- Employee assistance programs
- Tuition assistance
- Employee resource groups
- Collaborative workspaces
- Flexibility to work from home or office
