EVERGREEN - FEMA - Disaster Relief Agent

We are looking for a Disaster Relief Agent to work remotely in support of FEMA, assisting callers with questions and concerns around local or state emergencies. The role requires at least 6 months of customer service experience and the ability to pass a federal background check.

Requirements

• At least 6 months of customer service experience
• Ability to speak and read English clearly, professionally, and fluently
• Ability to type a minimum of 25 WPM (words per minute)
• Ability to pass a federal background check
• Ability to comply with moderate computer usage
• Ability to work nights and weekends, as well as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment
• Hardwired internet (ethernet) connection
• Private work area and adequate power source
• Experience with FEMA is preferred, but not required

Benefits

• Paid, comprehensive training
• Opportunity to work with FEMA