Program Supervisor, Patient Services
AssistRxOrlando, Florida, United States
Posted July 18, 2025
Full Time
About the Company
AssistRx has engineered the perfect blend of technology and talent to provide life sciences organizations with an advanced therapy initiation and patient support solution that improves patient uptake, visibility and outcomes. Our balanced approach streamlines enrollment, reduces therapy disruptions and provides real-time therapy visibility through an integrated solution—delivering the informed touchpoints that simplify a complex system to enable better results for today’s patients. The AssistRx solution includes therapy initiation and patient support, patient education and adherence, and therapy insights and analytics. We have built our entire platform to be flexible and scalable—interoperable with today’s technology standards. As the only independent provider of an integrated solution, we offer the dual benefit of a stable, mature company that delivers with the nimble, responsive attitude of an entrepreneurial team. Experience what advanced specialty therapy initiation and patient support is truly about—with the perfect blend of technology and talent that only AssistRx can deliver.
Job Description
The Program Supervisor, Patient Services is responsible for supervising and managing intake teams, planning operational strategies, and providing development and management support to associates. The role requires strong leadership, coordination, and communication skills, as well as experience in financial assistance, specialty pharmacy, or pharmacy insurance.
Requirements
- Bachelor’s Degree or equivalent work experience to include supervisory or applicable professional leadership experience
- 3-5 years of financial assistance experience
- 1-3 years of specialty pharmacy or pharmacy insurance experience
- 3-5 years of supervisor or lead experience
- Professional level knowledge of customer care techniques and processes
- In-depth understanding of insurance plans and benefit structures
- Been involved in or managed special projects in a call center or similar environment
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
