ASRC Federal is a leading government contractor furthering missions in space, public health and defense. We are seeking a Voice Technician to join our winning team and growth-oriented culture in support of the DISA Joint Service Provider Enterprise Transport Management (ETM) program, located in the National Capital Region.
Requirements
- Configure, maintain, troubleshoot and fix issues of the data network and telephony systems (ISDN,VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.
- Exceptional customer service and support skills in a high visibility environment.
- Fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses.
- Demonstrated problem analysis and problem-solving skills.
- Attention to detail and accuracy.
- Ability to monitor the performance and health of voice network infrastructure, and resolve issues.
- Ability to troubleshoot and resolve voice network-related incidents.
- Support the design, implementation, and optimization of voice network solutions.
- Provide support to network architects and engineers to develop and implement voice network enhancements.
- Configure and manage voice protocols.
- Prioritize voice traffic and ensure high-quality voice communication.
Benefits
- Health care
- Dental
- Vision
- Life insurance
- 401(k)
- Education assistance
- Paid time off including PTO, holidays, and any other paid leave required by law