Voice Technician

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. We are seeking a Voice Technician to join our winning team and growth-oriented culture in support of the DISA Joint Service Provider Enterprise Transport Management (ETM) program, located in the National Capital Region.

Requirements

• Configure, maintain, troubleshoot and fix issues of the data network and telephony systems (ISDN,VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.
• Exceptional customer service and support skills in a high visibility environment.
• Fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses.
• Demonstrated problem analysis and problem-solving skills.
• Attention to detail and accuracy.
• Ability to monitor the performance and health of voice network infrastructure, and resolve issues.
• Ability to troubleshoot and resolve voice network-related incidents.
• Support the design, implementation, and optimization of voice network solutions.
• Provide support to network architects and engineers to develop and implement voice network enhancements.
• Configure and manage voice protocols.
• Prioritize voice traffic and ensure high-quality voice communication.

Benefits

• Health care
• Dental
• Vision
• Life insurance
• 401(k)
• Education assistance
• Paid time off including PTO, holidays, and any other paid leave required by law