Bilingual Lead Call Center Representative - Must Reside in DMV Area
ASRC FederalMaryland, United States
Posted December 19, 2025
20 - 35 USD
Full Time
About the Company
ASRC Federal delivers advanced technology and consulting services to more than 30 U.S. federal defense and civilian agencies, supporting critical missions from space exploration to cyber defense and public health. The company specializes in IT modernization, software applications and analytics, engineering solutions, critical infrastructure, and supply‑chain logistics, enabling agencies to operate more efficiently and securely. Its portfolio includes pioneering work on NASA’s Orion spacecraft, cloud‑based cybersecurity for federal agencies, and safer air‑travel systems, demonstrating a proven track record of innovation on high‑stakes projects. Recognized as a Great Place to Work and a top employer for veterans, ASRC Federal combines deep technical expertise with a strong culture of inclusion and community impact, exemplified by its support for Alaska’s Iñupiat shareholders.
Job Description
ASRC Federal is a leading government contractor furthering missions in space, public health and defense. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™
Requirements
- Must reside in the DC/Maryland/Virginia area or will not be considered an applicant
- High School Diploma/GED (Some college work desirable)
- 2 or more years work experience in a Customer Service Call Center or Contact Center with 1 year as a Lead/Team Lead or Supervisor
- Fluency in Spanish
- Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
- US Citizenship or permanent residency is required and the ability to obtain a public trust security clearance
Benefits
- Tuition Reimbursement
- 401k Matching
- Medical/Dental/Vision Plans
- Paid Time Off
- Holidays
- Life Insurance