Associate, Guest Experience Operations

The Associate, Guest Experience Operations provides outstanding customer service throughout both Crystal Bridges and The Momentary to all guests, members, and staff. This includes ensuring the safety and wellbeing of all guests, staff, artwork, and property; admission and membership-related activities, greeting guests at ticketed venues and gallery spaces, serving as a resource for guest and member questions, and being an ambassador, whose goal is to exceed the guest’s expectations during a visit.

Requirements

• Provide excellent customer service to all members, guests, and colleagues throughout Crystal Bridges and the Momentary
• Circulate frequently through scheduled posts (both inside and outside the buildings) to serve as the primary contact for guests while ensuring the safety and wellbeing of all guests, staff, artwork, and the property
• Interact directly with guests and members throughout the institutions to process their admissions, sell and renew memberships, answer questions, and serve as a resource during their visit
• Relay information to members and guests about the current and future exhibitions, events, programs, and amenities
• Observe and report criminal activity, fire, and safety hazards in public and non-public spaces at all times
• Balance individual (own) cash drawer at the end of each shift and always follow cash handling procedures to ensure accurate accounting of all revenue
• Assist guests with visit and ticketing options, suggest suitable alternatives when conflicts arise
• Stay informed on new and current information regarding institutional offerings, products, policies, as well as software and ticketing systems
• Drive company vehicles including shuttles, golf carts, etc.
• Provide escorts for individuals going through the galleries before and after museum hours as directed by Department Leadership

Benefits

• Paid time off
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accidental death and dismemberment insurance
• Disability insurance
• Paid sick leave
• Paid holidays
• Flexible spending account
• Health savings account
• Employee assistance program