Associate, Guest Experience Operations

The Associate, Guest Experience Operations provides outstanding customer service throughout both Crystal Bridges and The Momentary to all guests, members, and staff. This includes ensuring the safety and wellbeing of all guests, staff, artwork, and property; admission and membership-related activities, greeting guests at ticketed venues and gallery spaces, serving as a resource for guest and member questions, and being an ambassador, whose goal is to exceed the guest’s expectations during a visit.

Requirements

• Provide excellent customer service to all members, guests, and colleagues throughout Crystal Bridges and the Momentary
• Circulate frequently through scheduled posts to serve as the primary contact for guests while ensuring the safety and wellbeing of all guests, staff, artwork, and the property
• Interact directly with guests and members to process their admissions, sell and renew memberships, answer questions, and serve as a resource during their visit
• Relay information to members and guests about the current and future exhibitions, events, programs, and amenities
• Observe and report criminal activity, fire, and safety hazards in public and non-public spaces at all times
• Balance individual cash drawer at the end of each shift and always follow cash handling procedures to ensure accurate accounting of all revenue
• Assist guests with visit and ticketing options, suggest suitable alternatives when conflicts arise
• Stay informed on new and current information regarding institutional offerings, products, policies, as well as software and ticketing systems
• Maintain an organized appearance of all post locations and ensure that all materials and information displayed are current and well stocked
• Assist with Guest Experience Operations oriented tasks during performances, events, previews and at other times as requested

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Life insurance
• Disability insurance