Customer Success Associate

We're seeking a Customer Success Associate to join our growing team at Archipelago, a company redefining the landscape of commercial property and casualty insurance with a powerful AI platform. As a Customer Success Associate, you will be responsible for supporting customer onboarding plans and timelines, collaborating with customer success managers, and communicating with customers to align platform deployment timing and configuration.

Requirements

• Minimum 2 years of experience in account management, customer success, and/or consulting in a B2B client-facing position
• Critical thinking and problem-solving capabilities; proficiency in data / business analysis
• Strong communication skills; can give an excellent presentation, engage meaningfully with customers, and write an eloquent and concise e-mail
• Highly organized and inquisitive with an interest in developing business acumen
• Empathy with a knack for understanding what a customer really needs and why they need it
• Previous experience of browser-based web apps preferred, with familiarity using third-party tools such as Microsoft Outlook, Excel, PowerPoint, Word, Gainsight, Shortcut (or Jira), Pylon (Zendesk or similar), and Slack also preferred
• Bachelor's degree required

Benefits

• Company Equity Program
• Medical, dental, vision and life insurance
• Flexible Time Off
• Mental Health programs