Customer Success Manager
AppFollowParis, Ile-de-France, France
Posted October 20, 2025
Full Time
About the Company
AppFollow is a leading AI-powered review management platform that helps businesses manage user reviews, analyze sentiment, and improve app visibility. Offering one-platform review management across all major app stores, AppFollow provides automation, tagging, AI responses, detailed analytics, and integrations with popular services. Trusted by over 70,000 clients including major brands, AppFollow's expert consultation team supports app growth, audits, and market strategy.
Job Description
AppFollow is seeking an experienced Customer Success Manager to drive retention and growth within their Enterprise customer base in Europe and APAC. The role focuses on proactive customer engagement, driving value, and ensuring long-term success through coaching, analysis, and collaboration with Product and Engineering teams. This role requires a strategic mindset and strong relationship-building skills.
Requirements
- 3–5+ years of experience as a Customer Success Manager.
- Fluent in English and Russian; any additional language is a plus.
- Proven track record with enterprise-level customers.
- Excellent communication and interpersonal skills, including C-suite engagement.
- Highly organized, proactive, and able to manage a large account portfolio.
- Strong product knowledge and a passion for translating technical features into business value.
- Experience leading customer advisory boards or product feedback sessions.
Benefits
- Work in a growing, global SaaS company
- Collaborate with a diverse, remote-first team
- Make a direct impact on retention and satisfaction
- Participate in an employee stock option program
