Customer Success Manager
KlaviyoBoston, Massachusetts, United States
Posted October 15, 2025
72000 - 108000 USD year
Full Time
About the Company
Klaviyo is a CRM platform specialized for B2C brands, offering integrated marketing automation, analytics, and customer service. Its built-in data platform and AI insights enable businesses to deliver personalized 1:1 experiences at scale, enhancing efficiency and driving revenue. Distinctive in its unified solution, Klaviyo serves over 167,000 brands including Mattel and Glossier.
Job Description
Klaviyo is seeking a Customer Success Manager to deliver exceptional assistance to customers scaling their businesses with their platform. The role focuses on driving product adoption, identifying additional products, and ensuring customer satisfaction. The CSM will be responsible for providing strategic guidance, tactical support, and collaboration across teams to achieve customer goals and contribute to continuous product improvement.
Requirements
- 2+ years of customer success experience
- Experience explaining how to reach key goals using software with end users
- Experience in marketing or advising customers on marketing strategy
- Comfort discussing account renewals, upgrades, and cancellations
- Excellent organizational and project management skills
- Excellent communication skills via phone, video conference, and email
Benefits
- Health, welfare, and wellbeing benefits
- Stock options
- Paid time off