Associate Specialist, Service Quality
APLLPasig, Philippines
Posted April 30, 2025
Full Time
About the Company
APL Logistics is a global logistics partner specializing in end-to-end supply chain solutions. With operations spanning continents and expertise across automotive, consumer, industrial, and retail sectors, APL offers innovative services including supply chain design, freight forwarding, customs management, and IT solutions for enhanced visibility and performance. Known for its extensive warehouse network and local expertise, APL Logistics is recognized as a leader in logistics and technology management.
Job Description
This Associate Specialist in Service Quality is responsible for ensuring efficient processes and applications, supporting process design, implementing changes, and monitoring performance. The role involves analyzing processes, creating documentation, and coordinating projects. The position will work closely with APLL functional teams to improve service delivery and address user needs.
Requirements
- Support process design of standard processes.
- Monitor processes and KPI, suggest, test and implement improvements.
- Ensure proper documentation of processes.