Head of Client Service Relationship
ANZ BankHong Kong, HK
Posted January 9, 2026
Full Time
About the Company
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.
Job Description
The Head of Client Service Relationship supports the Head of Service & Onboarding in ensuring clients gain maximum value from the company’s offerings—driving loyalty and repeat business. You will lead a team across Trade Operations, Cash and Payments, Onboarding, and KYC, delivering exceptional service while enabling business goals such as revenue growth, client retention, cross-sales, and increased adoption of self-service tools.
Requirements
- Extensive experience in a financial institution managing Onboarding/KYC and/or client facing/servicing experience (including significant experience in a managerial capacity)
- Experience in leading a team and in managing the execution of transactions/activities within the committed turnaround
- Proven skills in collaboration and communication (written and verbal) and the ability to work effectively with customers and internal teams to achieve customer success
Benefits
- Flexible working arrangements
- Access to health and wellbeing services
- Discounts on selected products and services from ANZ
