Customer Success Manager

Antenna is the leading provider of data and analytics for subscription media services in the U.S. We're looking for a Customer Success Manager who will be responsible for growing and managing our most critical customer relationships.

Requirements

• Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth
• Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products
• Drive new use cases and value props with our customers by laddering their business objectives to new application of Antenna data
• Collaborate with the full commercial team to expand customer relationships and execute on growth strategies
• Effectively onboard, guide, and support our customers through the full customer lifecycle
• Be the voice of the customer for the Antenna org
• Contribute to our evolving customer success playbook

Benefits

• Total annual earnings range from $75,000 to $90,000
• Performance-based quarterly bonus
• Company equity